Platform Incident - Degraded Approval Rates - Chase

Resolved·Degraded performance

Please be advised that the previously reported issue where some clients experienced lower than normal approval rates or response time latency has been resolved as of 10:20 AM ET.

Components Affected

Stratus -> Operational

Thu, Oct 1, 2026, 10:52 AM

(2 weeks ago)

Affected components

Oct 1, 2026, 10:08 AM

10:52 AM

Chase

Updates

Resolved

Please be advised that the previously reported issue where some clients experienced lower than normal approval rates or response time latency has been resolved as of 10:20 AM ET.

Components Affected

Stratus -> Operational

Thu, Oct 1, 2026, 10:52 AM

Investigating

Please be advised Chase has detected an issue where some clients are experiencing lower than normal approval rates or response time latency.

Chase is are actively addressing the issue and will publish an update as new information is available.

Components Affected

Stratus -> Operational

Thu, Oct 1, 2026, 10:08 AM(43 minutes earlier)