The issue affecting [JUSTRIDE AREA] has been resolved and services are operating normally. We are sorry for the disruption. If you continue to experience problems, please contact [SUPPORT ROUTE].

Rider Portal: alternative address available

Rider Portal remains unavailable at its original address. We’re continuing to work with our domain provider to restore it, but don’t yet have a confirmed resolution time.
In the meantime, we’ve set up an alternative address so riders can regain access now. We’ve contacted affected agencies directly with details:

• Agencies using a Masabi-hosted address have been given an alternative URL that works now (by replacing .justride.tickets with .justridetransit.com in the address), and can choose how to share it with their riders.

• Agencies using their own custom domain have been sent a one-off DNS change for their IT team. The portal will work again as soon as that change is made.

Mobile apps, ticket purchasing in the apps, ticket scanning and tickets already purchased are not affected. Riders can continue to use the app or other sales channels in the meantime.

Our next update will follow on Monday, or sooner if anything changes.

Rider Portal remains unavailable. We have still not received confirmation from our domain provider that the restoration is complete, and we are continuing to follow up with them while working on other ways to restore access as quickly as possible.

Mobile apps, ticket purchasing in the apps, ticket scanning and tickets already purchased are not affected. Riders can continue to use the app or other sales channels in the meantime.

Our next update will follow within 2 hours, or sooner if anything changes.

Rider Portal remains unavailable. We have not yet received confirmation from our domain provider that the restoration is complete, and we are continuing to follow up with them and work toward restoring access as quickly as possible.

Mobile apps, ticket purchasing in the apps, ticket scanning and tickets already purchased are not affected. Riders can continue to use the app or other sales channels in the meantime.

Our next update will follow within 2 hours, or sooner if anything changes.

Rider Portal remains unavailable. We are in active contact with our domain provider to complete the restoration of the domain, and we’ll share a confirmed time as soon as we have one.

Mobile apps, ticket purchasing in the apps, ticket scanning and tickets already purchased are not affected. Riders can continue to use the app or other sales channels in the meantime.

Once the domain is restored, some riders may see errors for a short while as the change spreads across the internet. We’ll post our next update within 2 hours, or sooner if anything changes.

We're continuing to work with our provider to restore access to the rider portal. They've located the domain and are working on the restore, and we're working with them to complete it as quickly as possible. We still expect this to be completed within the timeframe our provider gave earlier.

The mobile app is not affected, so riders can continue to buy and use tickets through the app as normal. See our earlier update for more details. We'll continue to post updates here.

Rider Portal is currently unavailable because of an issue with one of our domains at our third-party domain provider. Mobile ticketing apps and tickets already purchased are not affected.
Our provider is restoring the domain and has told us this may take up to 24 hours. We are in contact with them and will continue to post updates here at least every hour, or sooner if anything changes.

What’s happened?
A domain used by Rider Portal is unavailable from our third-party domain provider. This was not caused by a security incident or by any change made by Masabi or your agency.
What’s affected?
Rider Portal is unavailable.
Mobile apps, and existing tickets continue to work as normal.
When will it be fixed?
The restore is under way. Our provider has advised it could take up to 24 hours. Once restored, some riders may continue to see errors for a short while as the change spreads across the internet.
What should we tell riders?
Please use other sales channels (App, TVMs etc) to buy tickets and view your account in the meantime.
Is rider data at risk?
No. This affects how the site is found online, not the systems or data behind it.
Where can we get updates?
https://status.masabi.com/
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