A service degradation has been resolved for Mastercard Gateway in the North America and Asia/Pacific regions.
Impact Description: The issue was impacting Authorization of Visa transactions. Impacted customers may have experienced an increase in Visa transaction timeouts and/or failed Visa transactions.
Impact Start: 15 September 2026, 01:30 CT (06:30 UTC)
Impact End: 17 September 2026, 05:47 CT (10:47 UTC)
Mastercard Reference Number: INC000000631845
Communications Reference ID: 233690
Resolved
A service degradation has been resolved for Mastercard Gateway in the North America and Asia/Pacific regions.
Impact Description: The issue was impacting Authorization of Visa transactions. Impacted customers may have experienced an increase in Visa transaction timeouts and/or failed Visa transactions.
Impact Start: 15 September 2026, 01:30 CT (06:30 UTC)
Impact End: 17 September 2026, 05:47 CT (10:47 UTC)
Mastercard Reference Number: INC000000631845
Communications Reference ID: 233690
Investigating
The service degradation identified for Mastercard Gateway is ongoing.
Impact Description: The issue is impacting Authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions.
Teams are working towards mitigating the impact and are urgently investigating the underlying issue.
Impact Start: 16 September 2026, 11:00 CT (16:00 UTC)
Mastercard Reference Number: INC000000631845
Investigating
The service degradation identified for Mastercard Gateway is ongoing.
Impact Description: The issue is impacting Authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions.
Teams are working towards mitigating the impact and are urgently investigating the underlying issue.
Impact Start: 16 September 2026, 11:00 CT (16:00 UTC)
Mastercard Reference Number: INC000000631845
Investigating
The service degradation identified for Mastercard Gateway is ongoing.
Impact Description: The issue is impacting Authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions.
Teams are working towards mitigating the impact and are urgently investigating the underlying issue.
Impact Start: 16 September 2026, 11:00 CT (16:00 UTC)
Mastercard Reference Number: INC000000631845
Investigating
Mastercard has declared a service degradation for Mastercard Gateway that is ongoing.
Impact Description: The issue is impacting Authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions.
Teams are working towards mitigating the impact and are urgently investigating the underlying issue.
Impact Start: 16 September 2026, 11:00 CT (16:00 UTC)
Mastercard Reference Number: INC000000631845
Communications Reference ID: 233665
