The issue affecting the Validation has been resolved, and services are operating normally. We are sorry for the disruption. If you continue to experience problems, please contact support@masabi.com

Masabi's Engineering team continue to work on the Scan Validation issues.

We are monitoring closely to confirm the issue is fully resolved. Until then, we will continue to publish further updates every 30 minutes.

The issue affecting SVA and Validation has been resolved, and services are operating normally. We are sorry for the disruption. If you continue to experience problems, please contact support@masabi.com

Masabi's Engineering team have applied a fix, and Scan Validation and SVA top-ups are expected to work normally again.

We are monitoring closely to confirm the issue is fully resolved. Until then, we will continue to publish further updates every 30 minutes.

We have identified the cause of the issue affecting Scan Validation and SVA top-ups.

Riders may still notice delays between SVA top-ups and validators (balances not correct, trips being rejected incorrectly when they do have funds), as well as scans not showing up or syncing across until this is complete.

We will post another update every 30mins unless there are any updates.

We are investigating a problem affecting Scan Validation and SVA top-ups. Riders may notice delays between SVA top-ups and validators (balances not correct, trips being rejected incorrectly when they do have funds), as well as scans not showing up or syncing across.
It is expected that riders will be able to travel, and validation is still happening, as this part of the system is async.

Our team is working to identify the cause. We will post another update within 30 minutes.