Masabi / Australia Status

Status pages / Australia

We’re fully operational

We’re not aware of any issues affecting our systems.

System status

Jul 2026-Oct 2026

Masabi

1 component

100% uptime

Masabi

1 component

General Notifications

100% uptime

General Notifications

External Services

4 components

99.68% uptime

External Services

4 components

Luzmo

100% uptime

Luzmo

Mandrill (Rider email delivery)

100% uptime

Mandrill (Rider email delivery)

Salesforce (Customer Support escalations)

99.68% uptime

Salesforce (Customer Support escalations)

Velocia

100% uptime

Velocia

Justride Rider App

8 components

100% uptime

Justride Rider App

8 components

Email Notifications / Receipts

100% uptime

Email Notifications / Receipts

Login - Device Management - Account Management

100% uptime

Login - Device Management - Account Management

Refunds

100% uptime

Refunds

Rider Self-Service

100% uptime

Rider Self-Service

Rider Verification

100% uptime

Rider Verification

Ticket Activation & Validation

100% uptime

Ticket Activation & Validation

Ticket Purchases

100% uptime

Ticket Purchases

Ticket Retrieval & Display

100% uptime

Ticket Retrieval & Display

Hub

11 components

100% uptime

Hub

11 components

Anti-Fraud Patterns

100% uptime

Anti-Fraud Patterns

Data Extracts

100% uptime

Data Extracts

Hub User Access & Login

100% uptime

Hub User Access & Login

Management of Validation devices & Hub Logins

100% uptime

Management of Validation devices & Hub Logins

Primary Customer Service Functions

100% uptime

Primary Customer Service Functions

Refunds

100% uptime

Refunds

Reporting / Analytics / Dashboards

100% uptime

Reporting / Analytics / Dashboards

Secondary Customer Service Functions

100% uptime

Secondary Customer Service Functions

Smart card Management & Provisioning

100% uptime

Smart card Management & Provisioning

Stored Value - Customer Service Functions

100% uptime

Stored Value - Customer Service Functions

Tariff Management

100% uptime

Tariff Management

Vendor Portal

1 component

100% uptime

Vendor Portal

1 component

Vendor Portal (Retail Sales Portal)

100% uptime

Vendor Portal (Retail Sales Portal)

Handheld Inspect App

7 components

100% uptime

Handheld Inspect App

7 components

Access & Login

100% uptime

Access & Login

Application Configuration

100% uptime

Application Configuration

Handheld Inspect App - Login / Device Management

100% uptime

Handheld Inspect App - Login / Device Management

Record and management of Barcode Ticket, Scan Records

100% uptime

Record and management of Barcode Ticket, Scan Records

Scan Record Database Sync

100% uptime

Scan Record Database Sync

Scanned Barcode Information

100% uptime

Scanned Barcode Information

Validation & Inspection

100% uptime

Validation & Inspection

Payments

15 components

100% uptime

Payments

15 components

Barclaycard

100% uptime

Barclaycard

BBVA

100% uptime

BBVA

Braintree

100% uptime

Braintree

Chase

100% uptime

Chase

Cybersource

100% uptime

Cybersource

Digital Wallet - Apple Pay

100% uptime

Digital Wallet - Apple Pay

Digital Wallet - Google Pay

100% uptime

Digital Wallet - Google Pay

InComm

100% uptime

InComm

Ingenico (Ideal)

100% uptime

Ingenico (Ideal)

Littlepay

100% uptime

Littlepay

MPGS

100% uptime

MPGS

Stored Value Accounts

100% uptime

Stored Value Accounts

Stripe

100% uptime

Stripe

Tokenex

100% uptime

Tokenex

Vantiv

100% uptime

Vantiv

APIs

10 components

100% uptime

APIs

10 components

Account APIs

100% uptime

Account APIs

API Authentication

100% uptime

API Authentication

Brand Data APIs

100% uptime

Brand Data APIs

Mobile Ticketing APIs (formerly External Orders)

100% uptime

Mobile Ticketing APIs (formerly External Orders)

Purchase APIs

100% uptime

Purchase APIs

SDK Events

100% uptime

SDK Events

Server Access

100% uptime

Server Access

Ticket APIs

100% uptime

Ticket APIs

Ticket Retrieval & Display

100% uptime

Ticket Retrieval & Display

Wallet APIs

100% uptime

Wallet APIs

Fixed Validation

3 components

100% uptime

Fixed Validation

3 components

Gates or Embedded systems syncing on Database

100% uptime

Gates or Embedded systems syncing on Database

Justride Validator (JRV)

100% uptime

Justride Validator (JRV)

Passback Controls

100% uptime

Passback Controls

Rider Portal

4 components

100% uptime

Rider Portal

4 components

Login / Access

100% uptime

Login / Access

Smart Card Management

100% uptime

Smart Card Management

Stored Value Account - Add Funds

100% uptime

Stored Value Account - Add Funds

Ticket Purchases

100% uptime

Ticket Purchases

Partner Portal

1 component

100% uptime

Partner Portal

1 component

Partner Portal

100% uptime

Partner Portal

ABT

1 component

100% uptime

ABT

1 component

ABT

100% uptime

ABT

Open Payments with Contactless EMV

1 component

100% uptime

Open Payments with Contactless EMV

1 component

Open Payments with Contactless EMV

100% uptime

Open Payments with Contactless EMV

SDK Partner Integrations

7 components

100% uptime

SDK Partner Integrations

7 components

Citymapper

100% uptime

Citymapper

Jorudan

100% uptime

Jorudan

Kyyti

100% uptime

Kyyti

Lyft

100% uptime

Lyft

Moovit

100% uptime

Moovit

Transit App

100% uptime

Transit App

Uber

100% uptime

Uber

Calendar

Oct 2026